SHIPPING, DELIVERY & RETURNS
Please allow up to 5 working days following the day you place your order. Larger orders may take longer to arrive. *standard shipping times are not guaranteed and can take longer during busy periods
Please allow 1-3 working days to receive your order
Nominated day delivery
Please select ‘Nominated day delivery’ shipping option. You can select a preferred delivery date for your order on the product page. Please note we will do our best to assist with this but delivery dates are not 100% guaranteed.
Orders are only dispatched on working days Monday - Friday
We offer delivery worldwide. Please note international delivery lead times can vary from country to country, we cannot guarantee nominated day delivery for international or EU deliveries
CLICK AND COLLECT AND LOCAL EDINBURGH DELIVERY
Our dried flowers are available to click and collect in Edinburgh. Collection is free of charge and can be made from our Abbeyhill studio. Select the collection option at checkout.
LOCAL DELIVERY AROUND EDINBURGH
We also offer the option for local carbon neutral bike delivery around Edinburgh city centre for £3.50. Please let us know your preferred delivery date in the order instructions and we will do our best to meet this.
Please note that no live tracking info is provided as deliveries are made by local riders. They will call you if they have any problems.
All of our dried stems are handpicked to ensure that they of the highest quality. If however your flowers arrive damaged and you wish to return or exchange them please get in touch and we will be happy to help.
We have a 14-day return policy, which means you have 14 days once the parcel has been delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
please note we cannot accept returns on bespoke orders or wedding flowers. in the case there is a fault with bespoke items or wedding flowers we can offer a replacement but cannot accept returns
To start a return, you can contact us at email@example.com. You are responsible for covering the postage costs of sending items back unless they are damaged. Items sent back to us without first requesting a return will not be accepted. The original shipping cost paid by the customer will not be refunded.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must inform us of damages or faults within 14 days.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom bespoke items and wedding products.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*Please note shipping times are not guaranteed
Once your order has been prepared, packaged or dispatched it cannot be cancelled. Please note we cannot accept cancellations on orders for wedding flowers. If you wish to cancel your order please email us at email@example.com as soon as possible and we will advise if this is possible.