SHIPPING, DELIVERY & RETURNS
Shipping via Royal Mail Standard Delivery
Please allow up to 5 working days to receive your order
We also offer the option for Express delivery which takes 1-3 working days, just select this option at checkout
Please note orders to Europe may be subject to additional customs/carrier charges upon reception
CLICK AND COLLECT AND LOCAL EDINBURGH DELIVERY
Our dried flowers are available to click and collect in Edinburgh. Collection is free of charge and can be made from our Abbeyhill studio. Select the collection option at checkout.
We also offer the option for next day or nominated day local carbon neutral bike delivery around Edinburgh city centre for £3.50. Orders must be made by 2pm for next day delivery
All of our dried stems are handpicked to ensure that they of the highest quality. If however your flowers arrive damaged and you wish to return or exchange them please get in touch and we will be happy to help.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. You are responsible for covering the postage costs of sending items back unless they are damaged. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.