FAQs

OUR DRIED FLOWERS

Please note due to the nature of the products each one is handmade and will vary slightly for the photographs our website.

Our dried flowers are natural products and therefore differences are to be expected.

We will where necessary substitute certain stems in keeping with the overall colours and style.

Colours and shapes can vary as they are all natural products. 

Dried flowers are not pet friendly. Some products have been bleached and dyed please keep away from animals. 

SHIPPING

Standard Delivery

Please allow up to 5 working days following the day you place your order. Larger orders may take longer to arrive. *standard shipping times are not guaranteed and can take longer during busy periods

Express delivery

Please allow 1-3 working days to receive your order

Nominated day delivery

Please select the ‘specific day delivery’ shipping charge option at checkout to secure your date.

You can select a preferred delivery date for your order on the product page or on the cart page before checkout.   Please note we will do our best to assist with this but delivery dates are not 100% guaranteed. 

Please note wedding flowers have a lead time of up to 3 weeks, please account for this when choosing your delivery date and get in touch if you need them sooner.

Orders are only dispatched on working days Monday - Friday

International Delivery

We offer delivery worldwide. Please note international delivery lead times can vary from country to country, we cannot guarantee nominated day delivery for international or EU deliveries 

CLICK AND COLLECT AND LOCAL EDINBURGH DELIVERY 

Our dried flowers are available to click and collect in Edinburgh. Collection is free of charge and can be made from our Abbeyhill studio. Select the collection option at checkout.

LOCAL DELIVERY AROUND EDINBURGH

We also offer the option for local carbon neutral bike delivery around Edinburgh city centre for £6. Please let us know your preferred delivery date in the order instructions and we will do our best to meet this.

Please note that no live tracking info is provided as deliveries are made by local riders. They will call you if they have any problems.

RETURNS

All of our dried stems are handpicked to ensure that they of the highest quality. If however your flowers arrive damaged and you wish to return or exchange them please get in touch and we will be happy to help.

We have a 14-day return policy, which means you have 14 days once the parcel has been delivered to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

please note  we cannot accept returns on certain items including wreaths, bespoke orders or wedding flowers. In the case there is a fault with bespoke items or wedding flowers we can offer a replacement but cannot accept returns

To start a return, you can contact us at hello@dried-flowers.co.uk. You are responsible for covering the postage costs of sending items back unless they are damaged.  Items sent back to us without first requesting a return will not be accepted. The original shipping cost paid by the customer will not be refunded.

You can always contact us for any return question at hello@dried-flowers.co.uk.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must inform us of damages or faults within 14 days. 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom bespoke items and wedding products.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

*Please note shipping times are not guaranteed

Cancellations

Once your order has been prepared, packaged or dispatched it cannot be cancelled. Please note we cannot accept cancellations on orders for wedding flowers. If you wish to cancel your order please email us at hello@dried-flowers.co.uk as soon as possible and we will advise if this is possible.